Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or our Service.
1.4 We use cookies on our website, which you have been informed with when you first visit our website. Those cookies are necessary for the provision of our website and services.
1.5 In this policy, "we", "us" and "our" refer to TRUELOGICS INFOTECH PVT. LTD

2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.

2.2 We may process data about your use of our website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website visit and product usage. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services.

2.3 We may process the data you fill in the form on our website. ("account data"). The account data may include your name, email address, phone number and property registration number. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

2.4 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services.

2.5 We may process information contained in any enquiry you submit to us/form you fill regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

2.6 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.

2.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may include your email address and name. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.

2.9 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

2.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining revenue loss coverage, managing risks, or obtaining professional advice.

2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.13 Please do not supply any other person's personal data to us, unless we prompt you to do so.

2.14 Our customers use our services to manage their day-to-day operations, rates, inventory and guest information. Our customers get access to our services through a dedicated account to be logged in from a URL. TOSSKEY Cloud Solution does not control the content of these or the types of information that our customers may choose to collect or manage using the Subscription Service. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy. TOSSKEY processes its customers' information as they direct and in accordance with our agreements with our customers, and we store it on our service providers' servers, but we do not have control over its collection or management. Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the Subscription Service, as permitted by this Privacy Policy, and as required by law.

2.15 TOSSKEY Cloud Solution collects information under the direction of its customers, and has no direct relationship with the individuals whose Personal Information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customer that use our Subscription Service, please contact the customer that you interact with directly. We may transfer Personal Information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.

2.16 Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

3. Retaining and deleting personal data

3.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

3.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

3.3 We will retain your personal data as follows:

(a) Name, email address, IP, phone number, company information will be retained for a minimum period until you inform us of your no longer interest in our products and services, and for a maximum period of until you remain our client and use our services.
3.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of name and email address will be determined based on your interaction and communication with us.
3.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4. Data security

4.1 This Section 6 sets out our data security and protection procedure, which are designed to help ensure that we comply with our legal obligations in relation to the data protection regulation, data encryption, protection from firewall, bot, DDOS or evasion attacks.
5. Amendments

5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes to this policy by email or through the private messaging system on our website.

When our clients subscribe to our services, your personal information is collected directly from you during the sales process. Collection of personal information can occur through other interactions including :

Conversations with our team members
When you complete registrations, requests or application for our services
When you communicate with us directly (by telephone, email or any means) and
TRUELOGICS INFOTECH collects and processes personal information from its clients that is legally necessary for the performance of a contract. This includes for the purpose of being able to contact you, interact with you and verify you on any matters relating to your contract with TRUELOGICS INFOTECH, including any need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the TRUELOGICS INFOTECH use, the provision of customer support services, customer training, to create orders, transaction records, billing and payment and any other matters incidental to the performance of our services.

Personal information is any information that can be used to uniquely identify an individual. We may collect the following personal information from our clients :

Name, Business Address, Email address(es), Telephone number(s); and Payment information.

Other information which may be collected may include:

Your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS), and

Information you provide to us via our customer service team, website or Message.

Where needed under applicable law, TRUELOGICS INFOTECH will obtain your consent prior to processing your personal data for direct marketing purposes.

TRUELOGICS INFOTECH will hold the personal information of our clients for a long as is necessary for the provision of the services that you subscribe for, to comply with all legal, taxation and other regularity requirements and for sales and marketing purposes both during and after the period of your subscription.

Customers of TRUELOGICS INFOTECH Clients

TRUELOGICS INFOTECH Clients will collect personal information of their customers using the TRUELOGICS INFOTECH services.

TRUELOGICS INFOTECH acts as the data processor regarding the services provided by our clients. Our clients therefore have the primary responsibility for the protection of your personal information.

Our client’s website may use the TRUELOGICS INFOTECH booking engine including any online booking pages provided by TRUELOGICS INFOTECH to collect and process personal information to provide their services. Our clients may also use the TRUELOGICS INFOTECH channel management service to receive and process personal information collected by online travel agents and other booking services.

Therefore, TRUELOGICS INFOTECH will process on behalf of our clients, personal information of their customers including but not limited to:

Your name -
Preferred contact details, including email or social media address, home address, telephone number, and date of birth
Your payment information; and
Any other information which you decide for yourself to submit including special requests or preferences.

Our clients’ collect and processes personal information from its customers for the performance of a contract, specifically to administer their online bookings from customers. If the required personal information is not provided, our clients cannot finalize the booking and ensure your stay with them is as enjoyable as possible. Our client’s may also use your personal information to provide customer service by informing the customer of any changes to the booking, latest deals and special offers and other products or services which they believe may be of interest to you. An TRUELOGICS INFOTECH client may also use your personal information for the purpose of sending you a survey or for future marketing and sales activities. If you would like to find out the specific purposes that our client has collected your personal information, please refer to the privacy policy of the client or contact the property direct.

TRUELOGICS INFOTECH also may from time to time have a need to access your personal information that has been collected and processed by our client. This will only ever occur when we are providing customer support services to our client and not for any other purpose.

Our clients may hold your personal information for as long as is reasonably necessary for the performance of the booking and for such time thereafter as they have a legal basis. In regard to any booking you have made with a client of TRUELOGICS INFOTECH, you should consult the privacy policy of our client for the specifics of their data retention policy.

Does TRUELOGICS INFOTECH share your data with third parties?

TRUELOGICS INFOTECH itself does not disclose personal information for any purpose other than our employees, contractors or service providers needing to contact our clients, and then only to the extent reasonably necessary to fulfill our obligations to our client, or to comply with government or other regulatory requirement.

In order to support the use of the TRUELOGICS INFOTECH services, your details may be shared with members of the TRUELOGICS INFOTECH corporate family which act as service providers for TRUELOGICS INFOTECH, including in relation to customer support services.

TRUELOGICS INFOTECH may disclose personal information to third parties to comply with any court order or other legal obligation or when data is requested by government or law enforcement authorities.

TRUELOGICS INFOTECH may use service providers to process your personal data on our behalf. This processing is for several purposes, including sending out marketing material to the email address you provided when subscribing to TRUELOGICS INFOTECH. Third party service providers shall either be bound by:

- Our data privacy policy or have similar obligations in relation to the storage and processing of personal information, or

- Confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by TRUELOGICS INFOTECH.

Customer Lists:

TRUELOGICS INFOTECH does not disclose the personal information of our clients’ customers to any third parties.

TRUELOGICS INFOTECH does not sell or rent personal information.

Screenshots:

Screen shots used in demonstrations and examples in manuals, advertising or on our website do not include the details of any real person.

Customer References:

TRUELOGICS INFOTECH will respond to requests from potential clients by providing names of selected clients as examples of where its products are used.

If referees are requested, TRUELOGICS INFOTECH will contact existing customers to obtain agreement before releasing contact details.

Third Party Integrations:

Different parties integrated into the TRUELOGICS INFOTECH services in a number of ways and for various reasons. TRUELOGICS INFOTECH acts as the data processor for our clients and any personal information disclosed by and through these integrations is done so at the direction of and is the responsibility of our client.

How does TRUELOGICS INFOTECH treat personal data of children?

TRUELOGICS INFOTECH is a service provider and data processer to our clients. TRUELOGICS INFOTECH services are not designed or directed at children. Our client’s will set their own policy for who can make a booking on the client’s website using the TRUELOGICS INFOTECH online booking engine. An TRUELOGICS INFOTECH client may, as part of an online booking, collect and process the information of children only as provided by the parent or guardian or with their consent. If an TRUELOGICS INFOTECH client becomes aware that they processed information of a child without the valid consent of a parent or guardian, they may reserve the right to delete it.

TRUELOGICS INFOTECH Marketing

TRUELOGICS INFOTECH will from time to time market to its clients. You have the right to ask us to stop processing your personal information for marketing purposes. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You can also exercise the right at any time by contacting us on the details set out in the “Contact Us” section of our website to amend your marketing communication preferences.

Right to review personal information

TRUELOGICS INFOTECH Clients

TRUELOGICS INFOTECH clients have the right to review the personal information we hold about you. You can request an overview of your personal data by emailing us to the email address stated below.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data.

You have the right to object to us processing your personal information or to delete your personal information or have its processing restricted in certain circumstances.

Customers of TRUELOGICS INFOTECH Clients

The rights of customers of TRUELOGICS INFOTECH Client’s to review the personal information our client holds about you, to amend the personal information, to restrict the processing of the personal information and to delete your personal information is governed by regulations in place in your jurisdiction and the privacy policy of the TRUELOGICS INFOTECH Client.

Please contact the property direct and/or the relevant regulator if you have any queries in this regard.

TRUELOGICS INFOTECH as the service provider and data processor has provided functionality to our clients to review customer personal information, restrict certain processing and to delete the personal information. The use of that functionality is the responsibility of the TRUELOGICS INFOTECH client who is the controller of that data.

TRUELOGICS INFOTECH is also able to provide our clients with functionality where you may view the personal information held about you and make corrections to your personal information yourself.

Where your personal information is processed by an TRUELOGICS INFOTECH client on the basis of your consent, you may be entitled to withdraw that consent at any time subject to applicable law. Moreover, where an TRUELOGICS INFOTECH client processes your personal data based on legitimate interest or the public interest, you may, subject to applicable law have the right to object at any time to that use of your personal data when no opt-out mechanism is available to you.

Please contact the property direct and/or the relevant regulator if you have any queries in this regard.

Security

TRUELOGICS INFOTECH has implemented reasonable measures designed to secure personal information from accidental loss from unauthorized access, use, alteration and disclosure. TRUELOGICS INFOTECH encrypts data in transmission and at rest, and all access to computer hardware containing personal information is password protected. Staff access to personal information is given on a need to know basis only.

TRUELOGICS INFOTECH Clients have access to their customers’ personal information. TRUELOGICS INFOTECH Clients are the data controllers for their data. TRUELOGICS INFOTECH is not responsible for the security standards of TRUELOGICS INFOTECH Client’s. TRUELOGICS INFOTECH services provide the client with functionality to restrict access to data.

If you have any questions relating to security at an TRUELOGICS INFOTECH client please contact the property direct.

Internet Transmission

No data transmission over the Internet can be guaranteed to be secure. While TRUELOGICS INFOTECH will endeavour to protect customer information, it cannot guarantee the security of any information any person may transmit when they access its website.

Even though TRUELOGICS INFOTECH encrypts data transmitted over the Internet, it still cannot guarantee data transmitted cannot be unencrypted by persons with nefarious intentions. Nonetheless, the likelihood of this occurring is extremely low.

Remote Access

Remote access to customers’ databases is needed to provide an efficient and rapid response to requests for assistance.

TRUELOGICS INFOTECH staff will only connect to a customer’s data with the full knowledge of the customer and will advise when connection is terminated.

Cookies

Cookies may be placed on your computer or internet-enabled device whenever you visit TRUELOGICS INFOTECH online booking pages. This allows the site to remember your computer or device and serves a number of purposes. Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser’s settings (often found in your browser’s Tools or Preferences menu).

You may also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of the features. Cookies by themselves do not tell us your email address or otherwise identify you personally.

Cookies are only used by online booking pages provided by TRUELOGICS INFOTECH to improve the online booking process. By remembering the preferences of visitors to the online booking pages TRUELOGICS INFOTECH streamline the reservation process.

Cookies are used for no other process and the information pertaining to them are not shared with any other person or entity

Complaints

If you have any questions regarding this policy, or if you think your privacy has been breached, please email us at support@truelogics.net

Our team members will acknowledge receipt of your complaint within 72 hours, and will normally respond to your request within 10 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.

We will respond to you by email or telephone.